Criterion ICTS offers flexible Maintenance Agreements, which include: Hardware Maintenance, Operating System Support, Network Support, (Network Operating System & Network Infrastructure Support), Backup Software Support, Anti-virus Software Support & Application Software Support.
Our Maintenance Agreement specifies a maximum response time and provides on-site repair with all parts, labour and travel costs included. In some cases, loan equipment is available if on-site repair is not achieved, to ensure that the client’s business is not affected by lack of facilities.
Includes power lead / power adaptor, standard keyboard & mouse, monitor, basic speakers. Also includes, as required, post hardware failure re-installation of customer supplied operating system (Microsoft Windows only) and
re-installation of customer supplied drivers for devices installed within the computer, and for peripheral devices listed on the Agreement Schedule.
Printer Maintenance & Peripheral Maintenance
Includes power lead / power adaptor. Includes, as required, post hardware failure re-installation of customer supplied driver software into Computer Equipment listed on the Agreement Schedule.
Network Infrastructure Maintenance
provides maintenance cover for patch panels, patch leads, fixed cabling, wall sockets, fly leads and the networking functionality of client PC’s, Laptops and Network Printers. (Installation and configuration of customer supplied network client software for server operating systems listed on the Agreement Schedule.)
Criterion ICTS also offers, as an alternative to the pre-paid Maintenance Agreement, a "pay as you go" or ad-hoc on-site hardware repair service.