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ANALYSIS & DESIGN
DEPLOYMENT & INSTALLATION

 

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Preventive Maintenance

 
 
 
 

ü Included in package
û Not included in package but is available at extra cost

Services

Contracted

 

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Silver

Bronze

Daily Checks and Monitoring

 

 

 

Servers

 

 

 

  • Remote Performance Monitoring (24x7x365)

ü

ü

û

  • Disk space usage

ü

û

û

  • Check event log of every server, fix/try to fix as needed

ü

û

û

  • Creating new directories, shares, and security groups, new accounts,

ü

û

û

  • Disable/delete old accounts, manage account policies.

ü

û

û

  • Run Anti-Virus Scanner

ü

ü

û

  • Ensure that all server services are running

ü

ü

û

  • Data Archiving status

ü

ü

û

  • Security updates (Approval via Change Management)
ü
û
û
  • Critical updates, patches, Services Packs & Hot fixes current
ü
û
û
  • Anti-Virus, Adware & Spyware definitions are up-to-date.

ü

û

û

 

Workstation

  • Run Anti-Virus Scanner (Scheduled Scan)

ü

ü

ü

 

Network

  • Remote Performance Monitoring (24x7x365)

ü

ü

ü

 

Weekly Checks and Monitoring

Servers

  • Clean Servers, check for .tmp files, jetdb files, etc.

ü

û

û

  • Implement any new policy, permission, logon script, or scheduled server modification.

ü

û

û

  • Reboot Servers if needed.

ü

û

û

  • Uptime/Downtime reports.

ü

ü

ü

  • Audit network for unauthorized changes.

ü

û

û

 

Workstation

  • Run Adware & Spyware

ü

û

û

 

Monthly Checks and Monitoring

Servers

  • Check Hard Drives for errors and Defragment

ü

ü

û

  • Extended testing backups with restores.

ü

û

û

  • Manage off-site storage of backup tapes

ü

û

û

  • Disaster Recovery Plan updated to reflect changes in the environment

ü

û

û

  • Run defrag and chkdsk on all drives. Review audit policies, audit user rights and privileged local and global groups.

ü

ü

û

  • Disk space usage

ü

û

  • Check event log of every server, fix/try to fix as needed

ü

û

  • Creating new directories, shares, and security groups, new accounts,

ü

û

  • Disable/delete old accounts, manage account policies.

ü

û

 

Workstation

•  Windows 2000/XP Monthly Maintenance

ü

ü

û

•  Image if required

ü

û

û

•  Defragment Hard Drive

ü

ü

û

•  Run Adware & Spyware

ü

ü

•  Anti-Virus, Adware & Spyware definitions are up-to-date.

ü

ü

ü

 

Technical Support - Other

  • Agreed SLA (Service Level Agreements)

ü

ü

û

  • 24x7 Support

ü

û

û

  • 8:00 24:00 Cover

ü

û

  • 9:00 17:30 Cover

ü

  • Weekend Cover

ü

û

û

  • Telephone Support

ü

ü

ü

  • On-site Support

ü

ü

û

  • Unlimited Help Desk Access

ü

ü

ü

  • Support for Remote/Mobile workers

ü

û

û

  • 4 hour response - 4 hour on-site

ü

û

û

  • 4 hour response time - 24

ü

û

  • 8 hour response 48 hour on-site

ü

  • Regular site visits

ü

û

û

 



 
 

 

 


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